TERMS AND CONDITIONS

Covering All Products, Services and Super-App Verticals

Last Updated: March 2026

This document is an electronic record generated by a computer system and does not require any physical or digital signatures. Please read these Terms and Conditions carefully before accessing or using any product or service offered by Twor India under the Mahaurban brand.

This Terms and Conditions Agreement (“Agreement” or “Terms”) is entered into between Twor India (“Company”, “we”, “us” or “our”) and the individual or entity accessing our platforms (“User”, “you” or “your”). By accessing mahaurban.com, mahaurban.in, or any Mahaurban mobile application, you irrevocably agree to be bound by these Terms. If you do not agree, you must immediately cease use of all our platforms.

1. Definitions

“Company / Twor India” means Twor India, its subsidiaries, affiliates, officers, directors, employees, agents, and licensors.

“Mahaurban” means the brand name and ecosystem operated by Twor India, encompassing all digital products, mobile applications, websites (mahaurban.com and mahaurban.in), and services described herein.

“Super App” means the unified mobile application that integrates Mahaurban (Society Management), Mahaurban Marketplace, and InkaBook (Social Network) within a single platform.

“Mahaurban / Society Management” means the society management vertical of the Super App, providing services to residents, tenants, guards, administrators, and vendors of Multi Dwelling Units.

“Mahaurban Marketplace” means the e-commerce and on-demand services vertical, including food delivery, grocery, home services, auto care, taxi/cab booking, furnishing, fashion, parcel delivery, and contract enquiry.

“Multi Dwelling Unit (MDU)” means any residential or commercial complex with multiple independent units, including housing societies, apartment complexes, and gated communities.

“Society Admin / Super Admin” means the individual designated by a subscriber MDU to manage and administer the Mahaurban portal for their community.

“Resident / Member” means any registered occupant of an MDU who uses the Mahaurban features of the Super App.

“Vendor / Service Provider” means any third-party business or individual registered on Mahaurban Marketplace to provide goods or services to Users.

“Product” means all offerings by Twor India including the Super App, Mahaurban CRM, Society Management Portal, websites, APIs, and any other digital interfaces.

“Services” means all features and functionalities available through the Product, as described in Section 3.

“Content” means any text, images, audio, video, data, or other material posted, uploaded, or transmitted by Users or the Company through the Product.

“Personal Data” means any information relating to an identified or identifiable natural person as defined under applicable data protection laws, including the Information Technology Act, 2000 and its amendments.

2. Acceptance and Updates

By registering an account, downloading the Super App, or visiting mahaurban.com or mahaurban.in, you confirm that you have read, understood, and agree to these Terms in their entirety, together with our Privacy Policy available at mahaurban.com/privacy/.

We reserve the right to update, modify, or replace any part of these Terms at any time. Updated Terms will be posted on our websites and, where material, notified to registered Users via the App or email. Continued use of any Product after updated Terms are posted constitutes acceptance of the revised Terms.

3. Our Products and Services

Twor India operates an integrated super-app ecosystem under the Mahaurban brand comprising the following verticals:

3.1 Mahaurban — Society Management

Mahaurban is a comprehensive society management platform available to residents, tenants, family members, guards, staff, vendors, and administrators of registered Multi Dwelling Units. Features include:

Digital bill management, payment processing, and payment history
Visitor management — pre-approval, QR-based entry, guard dashboard, and visitor logs
Maintenance ticket creation, tracking, and resolution
Community notices, announcements, and notice board
Community social feed — posts, likes, comments, and media sharing
Society directory — resident, staff, and vendor contact listings
Facility booking — amenities, halls, and common areas
Household and family member management
Delivery overlay and package management
Owner rent records and tenant management
Real-time chat and messaging between society members
Guard SOS and emergency alert system
Role-based access: resident, tenant, family member, guard, staff, vendor, collector, society admin

3.2 Mahaurban Marketplace

Mahaurban Marketplace is an on-demand commerce and services platform connecting Users with local vendors across the following categories:

Food Delivery — restaurant and home kitchen orders
Grocery — daily essentials and household items
Home Services — repair, maintenance, plumbing, electrical, and cleaning
Auto Care — vehicle servicing, repair, and accessories
Taxi / Cab Booking — point-to-point and scheduled rides
Furnishing & Fashion — home decor, furniture, and apparel
Pharmacy — medicines and healthcare products
Parcel & Package Delivery — courier and logistics services via Shiprocket integration
Property Booking — residential and commercial property listings
Contract Enquiry — Annual Maintenance Contracts (AMC) and service agreements for societies
E-commerce — general retail and branded products

3.3 InkaBook — Social Network

InkaBook is a community-focused social network accessible through the Super App via a secure Single Sign-On (SSO) integration. Features include social profiles, feeds, connections, and community engagement tools.

3.4 Mahaurban CRM

A web-based Customer Relationship Management tool used internally by Twor India for managing vendor registrations, society onboarding, lead management, and support operations. Access is restricted to authorised personnel and registered business entities.

3.5 Society Management Web Portal

A web-based administrative portal accessible at mahaurban.in for society administrators, enabling management of society settings, resident approvals, bill generation, vendor management, reports, and analytics.

4. User Eligibility and Registration

To use our Products and Services, you must:

Be at least 18 years of age, or the age of majority in your jurisdiction
Be legally capable of entering into binding contracts
Not have been previously suspended or removed from our platforms
Provide accurate, truthful, and complete registration information

Registration on Mahaurban requires verification of your association with a registered Multi Dwelling Unit. Your account must be approved by the Society Admin of your MDU before Mahaurban features are fully activated. If your number is not registered with any society, you may contact us at crm.mahaurban.com to initiate your society’s registration.

Registration on Mahaurban Marketplace requires a valid Indian mobile number. OTP-based authentication is used to verify your identity. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

If you use the Product on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

5. Society Subscription and MDU Onboarding

A Multi Dwelling Unit must first subscribe to our Society Management Services before residents and members can access Mahaurban features. Subscription is governed by a separate Order Form and Subscription Agreement executed between the MDU (through its authorised representative) and Twor India.

Each MDU is entitled to one Mahaurban portal. Duplicate portals representing the same MDU will be deactivated, with the subscribed portal taking precedence. Internal disputes within an MDU regarding portal ownership must be resolved among the MDU’s own stakeholders; Twor India does not arbitrate such disputes.

Society Admin rights, including user approval, billing configuration, and data management, are held by the designated Super Admin of the MDU. Twor India is not responsible for any decisions made by the Society Admin in administering the portal.

6. Licence Grant and Restrictions

6.1 Licence to Users

Subject to your compliance with these Terms, Twor India grants you a limited, non-exclusive, non-transferable, revocable licence to:

Access and use the Product for personal, non-commercial purposes
View, access, and interact with Content to which you are granted access
Download and use the Super App on devices you own or control

6.2 Restrictions

You must not:

Reproduce, copy, sell, resell, or commercially exploit any part of the Product without our written consent
Modify, translate, adapt, or create derivative works of the Product
Reverse engineer, decompile, disassemble, or attempt to derive source code from the Product
Use automated tools, scrapers, bots, spiders, or crawlers to access the Product
Circumvent or attempt to bypass any security, access control, or authentication mechanism
Use the Product to build a competing platform or service
Sublicence, transfer, or assign your licence rights
Use Twor India or Mahaurban brand names, logos, or trademarks in any meta tags, hidden text, or unauthorised manner

7. Visitor Management — Additional Terms

The Visitor Management features of Mahaurban allow residents and guards to log, pre-approve, and track visitors entering the MDU premises. The following additional terms apply:

All visitor data collected through the Product is the responsibility of the MDU and its administrators. Twor India treats visitor data with the same privacy standards as resident data but is not responsible for any data published or shared outside the platform by any User with access to it.

Visitor contact information (including mobile numbers) is collected solely for the purpose of entry notifications as permitted under applicable law. Twor India will not use visitor contact details for marketing or any purpose unrelated to the facilitation of entry.

Guards operating the guard dashboard are responsible for the accuracy of visitor entries. The MDU is responsible for ensuring that its guards are trained to use the platform appropriately.

8. Marketplace — Orders, Delivery, and Payments

8.1 Order Placement

When you place an order on Mahaurban Marketplace, you enter into a transaction with the relevant Vendor directly. Twor India acts as a technology intermediary and is not a party to the commercial transaction between you and the Vendor.

8.2 Delivery

Delivery of orders is facilitated through integrated logistics partners, including Shiprocket for parcel and courier services. Estimated delivery times are provided by Vendors and logistics partners and are not guaranteed by Twor India.

For taxi and ride-booking services, the fare and route are computed at the time of booking. Cancellations made after a driver has been assigned may attract a cancellation fee as communicated in the App.

8.3 Payments

Payments on the Marketplace are processed through RazorPay and other authorised payment gateways. Payment options may include:

UPI and net banking
Credit and debit cards
Mahaurban Wallet (where available)
Cash on Delivery (COD) for eligible orders

Twor India does not store full payment card details. All payment processing is governed by the terms of the applicable payment gateway.

8.4 Refunds and Cancellations

Refund and cancellation policies vary by service category and Vendor. Order-specific refund terms will be displayed at the time of checkout. In the event of a failed delivery, incorrect order, or service not rendered, you may raise a dispute through the In-App Support feature. Twor India will facilitate resolution between you and the Vendor but cannot guarantee refund outcomes for third-party Vendor disputes.

9. Vendor Terms

Vendors registered on Mahaurban Marketplace agree to the following additional obligations:

Provide accurate, complete, and up-to-date information about products and services listed
Fulfil orders accepted through the platform in accordance with the listing and within the committed timeframe
Comply with all applicable local, state, and national laws including FSSAI regulations for food businesses, and GST compliance
Not list or sell prohibited items as defined in Section 12 of these Terms
Maintain adequate quality standards and handle customer complaints promptly
Not engage in price manipulation, fake reviews, or any fraudulent activity on the platform

Twor India reserves the right to suspend or permanently remove any Vendor found in violation of these obligations or these Terms, without prior notice and without liability.

10. Chat and Community Features

The Super App includes real-time messaging and community features including one-to-one chat, community posts, announcements, and media sharing. When using these features, you agree that you will not:

Post, share, or transmit content that is defamatory, abusive, harassing, threatening, obscene, or otherwise objectionable
Share content that infringes any intellectual property right of any party
Impersonate any person, society official, or Twor India representative
Distribute spam, unsolicited messages, or chain messages
Share personal or financial information of other users without their consent
Post content harmful to minors or children under 18 years of age

Messages sent through the platform may be retained for the purposes of dispute resolution, security auditing, and compliance with law enforcement requirements. Twor India is not responsible for content posted by Users and reserves the right to remove any content that violates these Terms.

11. Location Services

Several features of the Super App require access to your device location, including:

Marketplace order delivery address detection and mapping
Taxi and ride booking — pickup and drop-off coordinates
Society Services screen — showing nearby vendors and service providers
Guard check-in and visitor entry geolocation (where enabled by MDU)

Location data is processed using Google Maps APIs and is used solely for the purpose of delivering the requested service. We do not sell or share your location data with third parties for advertising purposes. Location permissions can be managed through your device settings at any time. Denying location access may limit the functionality of certain features.

12. Prohibited Items and Activities

Users must not use any part of the Product in connection with the following:

Alcohol, tobacco, or narcotics without valid licences
Controlled substances, illegal drugs, or drug paraphernalia
Fireworks, firearms, ammunition, or explosives
Counterfeit currency, forged documents, or fake identification
Counterfeit, replica, or knock-off branded goods
Stolen property or property with removed or altered serial numbers
Pornographic or obscene material
Human trafficking, exploitation, or services involving minors
Gambling products, lottery tickets, or betting instruments
Prescription medicines or regulated medical devices without valid authorisation
Material that infringes copyright, trademarks, patents, or other intellectual property rights
Any item prohibited under applicable Indian law or any law of the jurisdiction of the User

This list is indicative and not exhaustive. Twor India reserves the right to add or remove items from this list at its sole discretion and to take appropriate action, including account suspension, against Users who violate this section.

13. User Content and Intellectual Property

13.1 Your Content

You retain ownership of content you create and upload to the platform. By submitting content, you grant Twor India a worldwide, royalty-free, non-exclusive, sublicensable licence to use, display, reproduce, distribute, and adapt your content solely for the purpose of operating and improving the Product.

13.2 Our Intellectual Property

All intellectual property rights in the Product, including but not limited to the Mahaurban brand, Mahaurban brand, software, design, user interface, logos, icons, text, and compilations, are owned by or licenced to Twor India. Nothing in these Terms transfers any intellectual property rights to you.

Any attempt to hack, extract source code, or unlawfully exploit the Product will be subject to the maximum civil and criminal penalties available under the Information Technology Act, 2000 and other applicable laws.

14. Third-Party Services

The Product integrates with and may link to third-party services including but not limited to:

Google Maps — for location, geocoding, and mapping
Firebase — for authentication and push notifications
RazorPay — for payment processing
Shiprocket — for courier and logistics management
InkaBook — for social networking (via SSO)
Pusher — for real-time messaging

Your use of third-party services is governed by their respective terms and privacy policies. Twor India does not endorse, warrant, or accept liability for any third-party services. Any transactions or dealings you have with third-party vendors or service providers on the platform are at your own risk.

15. Mobile Application Permissions

The Super App may request the following device permissions in order to function fully:

Location — for delivery address, taxi booking, and nearby services
Camera — for QR code scanning (visitor check-in) and profile photo uploads
Contacts — for chat contact list and caller identification
Notifications (Push) — for order updates, visitor alerts, bill reminders, and society notices
Storage — for media sharing in chat and community posts
Phone — for OTP auto-detection and direct calling features

You may decline any permission, but doing so may affect the functionality of related features. We do not use any permission for purposes beyond the functionality explicitly described in the App.

16. Data Privacy and Security

Your privacy is important to us. Our collection, use, storage, and disclosure of your personal data is governed by our Privacy Policy, available at mahaurban.com/privacy/, which is incorporated into these Terms by reference.

We implement commercially reasonable security measures including SSL/TLS encryption, tokenised payment processing, and access control mechanisms to protect your data. However, no internet transmission is completely secure and we cannot guarantee the absolute security of data transmitted to or through our platforms.

We may preserve and disclose your information when required by law, court order, or government request; to enforce these Terms; to detect fraud or security threats; or to protect the safety of our Users or the public.

17. Communications and Notifications

By registering on any Mahaurban platform, you consent to receive communications from Twor India via SMS, push notification, WhatsApp, email, or phone for the following purposes:

OTP and account verification
Order confirmations, status updates, and delivery notifications
Society notices, visitor alerts, and bill payment reminders
Product announcements, new feature updates, and promotional offers
Customer support responses and feedback requests

You may opt out of promotional communications by following the unsubscribe instructions in any email or by modifying your notification preferences in the App settings. Transactional notifications (OTP, order status, visitor alerts) cannot be disabled as they are essential to service delivery.

18. Subscription, Billing, and Payments

Society Management Services (Mahaurban) are offered on a subscription basis. Subscription fees, billing cycles, and payment terms are specified in the Order Form executed with the MDU. The following general terms apply:

Subscription fees are billed in advance for the agreed term
Failure to pay subscription fees may result in suspension of Services
Refunds for subscription fees are subject to the cancellation terms in the Order Form
Twor India reserves the right to revise subscription pricing with 30 days’ prior notice

Marketplace transactions are processed in real time. For COD orders, payment is collected at the time of delivery by the Vendor or delivery partner. Wallet credits are non-transferable and expire as stated at the time of issuance.

19. Support Services

Twor India provides support through the following channels:

In-App chat support — available through the Help & Support section of the Super App
Email — legal@tworindia.com for legal and compliance matters
CRM Lead Form — crm.mahaurban.com for society registration and vendor enquiries
FAQ and knowledge base — available on mahaurban.com and mahaurban.in

Support SLAs are available to subscribers covered under an active Subscription Term. Users on trial or unpaid plans may have limited support access. Twor India will make commercially reasonable efforts to resolve complaints but reserves the right to determine the outcome of any dispute.

20. Service Interruption and Suspension

20.1 Scheduled and Unscheduled Downtime

We aim to maintain continuous availability of our platforms but do not guarantee 100% uptime. Scheduled maintenance will be notified in advance wherever possible. Unscheduled outages due to server failures, third-party service disruptions, or force majeure events are not grounds for compensation.

20.2 Account Suspension and Termination

Twor India reserves the right to suspend or terminate your account with or without notice if:

You breach any provision of these Terms
Your account subscription has expired or been cancelled
We reasonably suspect fraudulent, abusive, or unlawful activity
Required by applicable law or regulatory authority

Upon termination, your right to access the Product ceases immediately. You may request an export of your user data within 30 days of termination, after which your data may be permanently deleted in accordance with our data retention policy.

21. Disclaimer of Warranties

THE PRODUCT AND ALL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TWOR INDIA EXPRESSLY DISCLAIMS ALL WARRANTIES INCLUDING BUT NOT LIMITED TO:

Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
Warranties that the Product will be uninterrupted, error-free, or free of viruses
Warranties regarding the accuracy, reliability, or completeness of any content
Warranties regarding the quality of any goods or services obtained through the Marketplace

Twor India does not warrant or endorse any Vendor listed on the Marketplace. Users engage with Vendors at their own risk.

22. Indemnification

You agree to defend, indemnify, and hold harmless Twor India, its affiliates, subsidiaries, officers, directors, employees, agents, licensors, and partners from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

Your access to or use of the Product or Services
Your violation of these Terms or any applicable law or regulation
Your infringement of any intellectual property or other rights of any third party
Content you post, submit, or transmit through the Product
Any dispute between you and a Vendor or third-party service provider

23. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TWOR INDIA OR ITS AFFILIATES BE LIABLE FOR:

Any indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, goodwill, or business opportunities
Damages arising from your reliance on the Product or any Vendor
Any matter beyond our reasonable control including force majeure events

In any event, Twor India’s aggregate liability to you for all claims arising from or related to the Product shall not exceed INR 1,000 (One Thousand Indian Rupees), or the amount you paid to Twor India in the three months preceding the claim, whichever is lower.

24. Exemptions from Liability

Twor India shall not be liable for any failure to perform or delay in performance of its obligations arising from:

Your failure to cooperate, provide accurate information, or respond in a timely manner
Third-party system failures, including payment gateways, logistics partners, or cloud infrastructure
Acts of God, natural disasters, epidemics, or pandemics
Government orders, regulatory actions, or force majeure events
Unauthorised access to your account resulting from your failure to maintain password security
Actions or omissions of Vendors or third-party service providers

25. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

In the event of any dispute arising out of or in connection with these Terms, the parties shall first attempt to resolve the dispute through good-faith mutual discussion. If the dispute remains unresolved after 30 days of written notice:

For Users residing in India: the dispute shall be submitted to the exclusive jurisdiction of the courts of Bangalore, Karnataka, India.
For Users residing outside India: the dispute shall be resolved by arbitration at the Dubai International Financial Centre (DIFC), conducted in the English language under DIFC Arbitration Rules.

Nothing in this section shall prevent either party from seeking injunctive or other equitable relief from a competent court where necessary to prevent irreparable harm.

26. Modifications to the Product

Twor India reserves the right to modify, update, discontinue, or add new features to the Product at any time in compliance with applicable laws. Where a feature or service is discontinued, reasonable advance notice will be provided to allow Users to retrieve their data. Beyond the notice period, Twor India shall not be liable to you or any third party for any such change.

27. Miscellaneous

Entire Agreement. These Terms, together with the Privacy Policy and any applicable Order Form, constitute the entire agreement between you and Twor India with respect to the Product and supersede all prior agreements and understandings.
Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
Waiver. Failure by either party to enforce any provision of these Terms shall not constitute a waiver of that party’s right to enforce such provision in the future.
Assignment. You may not assign or transfer any of your rights under these Terms without our prior written consent. Twor India may freely assign its rights and obligations under these Terms.
No Agency. Nothing in these Terms creates an agency, partnership, joint venture, or employment relationship between you and Twor India.
Force Majeure. Neither party shall be liable for any failure or delay caused by circumstances beyond its reasonable control, including acts of God, war, terrorism, government action, or telecommunication failures.
Electronic Records. This Agreement is an electronic record and shall be deemed to have been signed and accepted electronically in accordance with the Information Technology Act, 2000 and the rules thereunder.
Language. These Terms are drafted in English. In the event of any conflict between an English version and a translated version, the English version shall prevail.

28. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or our Products and Services, please contact us:

Twor India

Brand: Mahaurban

Website: mahaurban.com | mahaurban.in

Legal: legal@tworindia.com

Support: Via In-App Help & Support

Society Registration: crm.mahaurban.com

By using any Mahaurban product or service, you confirm that you have read, understood, and agreed to these Terms and Conditions.